Annual Customer Engagement Summit

CMUA | Friday, March 3rd, 2017

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Thank you to all Speakers, Participants and Attendees for making this year’s CMUA Customer Engagement Summit a GREAT success!
Watch the event slideshow


Looking for speaker presentations?

Click on the link below for a PDF of the presentation (if made available by the presenter)


Creating Customer Partnerships HandbookDownload

Legislative Update on Energy 2017 presented by Gil Topete, CMUADownload

Looking Ahead to 2017 Water Legislation and Regulatory Update presented by Danielle Blacet, CMUA – Download

E is for Empathy presented by SueTan Toyofuku, MO Studio – Download

Customer-Focused Pilot Projects

  • The Anatomy of the Efficient Product Marketplace presented by Leslie Martin, LADWP – Download
  • Your Neighborhood, Your City, Your Power presented by Adrianne Rogers, City of Colton – Download

Empowering Customers: True Home Energy Management presented by Emmett Romine, Powerley and Luis Salas, DTE Energy – Download

The Effortless Experience –  Conquering the New Battleground for Customer Loyalty presented by Matt Dixon, CEB – Download

The Surprising State of Utility CX presented by Eryc Eyl, ESource – Download

Understanding Customer Preferences: E-Bill Adoption at Southern California Edison presented by Ajá Reneé Clark, SCE Download