Customer Engagement Summit 2018

CMUA | Monday, September 17th, 2018



October 24-25, 2018
Burbank Water and Power

164 W. Magnolia Blvd
Burbank, CA  91502


The 2018 Annual Customer Engagement Summit, hosted this year by Burbank Water and Power, will provide a forum for utility leaders, customer service professionals, and water and energy experts to network, learn best practices and share new ideas.  Utilities teaching utilities about innovative solutions and new insights to help solve our global challenges.  Don’t miss your chance to attend this highly anticipated event.  Register Today 


  • Technology Trends Changing the Business of Utilities
  • Improving Customer Perceived Value for Your Utility
  • Maximizing the Residential Energy Customer Experience
  • Electrification, Energy Efficiency & Renewables



  • Customer Service Staff & Department Managers
  • Key Account Representatives
  • Marketing & Communication Staff
  • Administrative Supervisors
  • Energy Efficiency Managers


Early Bird Registration (by September 28)

  • Member Early Bird Registration $149
  • Non-Member Early Bird Registration $199

General and Onsite Registration (after September 28)

  • Member Registration $199
  • Non-Member Registration $249

Registration includes all materials, hosted meals and events.  Hotel accommodations, travel-related expenses and meals not covered by the registration fee are the responsibility of the attendee.


We have not contracted for a block of rooms for this event.  However, there are several hotels within a short distance from Burbank Water and Power with published rates (at the time of this publication) that are at or below the 2018 Los Angeles County federal per diem rate for lodging currently listed as $173 excluding taxes (view rates here).  Below is a list of nearby hotels.

  • Holiday Inn: 150 E. Angeleno Ave, Burbank, CA  91502, (818) 841-4770, Distance from BWP = .7 miles, Website
  • Residence Inn by Marriott: 321 South Ikea Way, Burbank, CA  91502, Distance from BWP = .7 miles, Website
  • Hilton Garden Inn: 401 S San Fernando Blvd, Burbank, CA  91502, Distance from BWP = .9 miles, Website
  • Springhill Suites by Marriott: 549 S San Fernando Blvd, Burbank, CA  91502, Distance from BWP = 1.0 miles, Website


Check out the great, interactive networking and educational sessions we have planned for this year.  The agenda is constantly being updated as more speakers and session information is added so check back frequently for updates.

To view the full summit agenda  Download Agenda 



Hosted this year by Burbank Water and Power 




What are my parking options?
Parking is available onsite at Burbank Water and Power.  Space will be reserved in the employee lot and directions to BW&P will be included with your event confirmation.

Airport & Ground Transporation
For attendees flying into Burbank Airport, ground transportation including taxi service, UBER and LYFT are available by using the appropriate app.  Burbank Water & Power is located approximately 3 miles from the airport.  For those flying into Orange County Airport, BWP is approximately 50 miles.

What’s the Refund Policy?
Refunds will be issued up to seven (7) days prior to the first day of the event (October 17, 2018.  After October 17, 2018, no refunds will be issued, however, substitutions can be made at any time without additional cost.  Substitutions must be made in writing and directed to Christine Chapman at

Do I have to bring my printed ticket?
It is not necessary to bring your printed ticket to the event. 

Can I update my registration information or send a substitute?
You can update your contact information or send a substitute by logging into your EventBrite account and making the necessary changes.

Is my registration transferrable?
You can transfer your registration (substitute) to another person in your organization but you cannot transfer your payment to another CMUA event.  If you need to cancel your registration, please refer to the cancellation policy.

Is it okay if the name on the registration doesn’t match the name of the person who attends?
No.  The name on the ticket must be that of the registrant.  If you need to transfer your paid registration to another person, please log into your EventBrite account, select the option to transfer your registration and follow the prompts.

How do I contact the event organizer?
If you have questions about the event, contact Christine Chapman at or (916) 326-5804.

How do I request special assistance?
If you have a disability and require and require special assistance, please inform Christine Chapman via email or phone (916) 326-5804 and provide a list of your requirements.

Register Today 

HAVE QUESTIONS?  Contact Christine Chapman at or (916) 326-5804