Customer Services Committee

By networking, the Committee works toward the development of uniform customer service standards and explores any new ideas or trends to enhance customer service operations. The Commercial Activities Committee interacts with utilities managers by sharing organizational information, operational data and conducting member surveys on related subjects. The committee specifically deals with questions concerning customer information, meter reading, billing, collection/credit, service termination and legislation relating to customer services issues.

By networking, the Committee works toward the development of uniform customer service standards and explores any new ideas or trends to enhance customer service operations.

Meetings
The Committee holds three meetings each year with the first meeting at CMUA's annual conference (first quarter). The remaining two meetings alternate North and South (California) depending on the site of the Annual Conference. The Customer Services Committee (formerly the Commercial Activities Committee) is one of CMUA's oldest and most active committees.

Officers
For further information, please feel free to contact the Committee's chairman. The Officers and Committee welcome participation and active attendance by any of CMUA's utilities.