Energy Services

The Energy Services Committee advances energy services and marketing as an effective strategy for serving the energy needs of consumer-owned utility customers in a cost-effective, enviornmentally sensitive manner by providing a forum through CMUA member utilities. The committee promotes a variety of effective communication strategies on energy programs, pricing, and services.

The Committee, currently chaired by Mary Medeiros McEnroe of Silicon Valley Power, meets on a annual basis with each meeting hosted by a different member
agency. This allows committee members an opportunity to become acquainted with other agencies’ staff and operations.

The Future:
The Committee continues to evaluate innovative and practical ways to provide support to all agencies in their energy services and marketing pursuits.

Model Plan for Energy Efficiency -June 1992, the Committee accomplished the development of the Model Plan for Energy Efficiency. The Plan provides policy guidance to consumer-owned utilities as well as the necessary information that utility policy makers and their staff need to develop and implement effective energy efficiency programs.

Model Energy Services Guide – In September 1996, the Committee developed the Model Energy Services Guide to provide a framework and illustrate the effectiveness of significant energy services in keeping and attracting customers and promoting benefits to both customers and
energy service providers. The Guide provides consumer-owned utilities with a reference guide of customer-oriented utility services for a competitive utility market.

Key Account Management/Customer Retention Workshop – In September 1996, the Committee organized and co-sponsored a workshop on Key Account Management and Customer Retention. The two day workshop focused on the increasing demand for top quality customer service, building customer loyalty through a Key Account Management program, and attracting new customers in a competitive environment.

AB 1890 Public Benefits Program Guidebook for Customer-Owned Utilities – In May 1997, the Committee developed and distributed the AB 1890 Public Benefi ts Program Guidebook to provide a framework for customer-owned utilities and their local governing boards to meet the legislative mandate and develop their Public Benefits Program.

Public Benefits Workshops for Customer-Owned Utilities – In June 1997, the Committee sponsored Workshops in northern and southern California on Public Benefits issues and opportunities for customer-owned utilities under AB 1890.

Public Benefits Directory – The Committee has developed a Directory of case studies of innovative and model Public Benefits programs and activities to help provide information to
customer-owned utility governing boards, management and staffs. The Directory focuses on those programs and activities that benefit both the utility and the customer in a competitive environment but also comply with the legislative mandate of AB 1890. The Directory provides information on the Statewide Public Benefits processes that are ongoing.

For information about joining the Energy Services Committee please log in or contact Anthony Andreoni, (916) 326-5800.